Terms & Conditions

Introduction

Welcome to Zevantrilo Rugs & Heritage ("Zevantrilo", "we", "our", "us"). These Terms & Conditions ("Terms") govern your use of our website — zevantrilo.com ("Site") — and your purchase of our products.

By accessing our Site or placing an order, you agree to be bound by these Terms. If you do not agree, please refrain from using our Site.

Eligibility

To make purchases on our Site, you must be:

At least 18 years old, or using the Site under the supervision of a parent or legal guardian;
Able to enter into legally binding contracts.

Product Information

We strive to ensure that all product descriptions, images, and prices displayed on the Site are accurate and up-to-date. However, due to the handcrafted nature of many of our items, slight variations in color, size, and patterns may occur. These differences are not defects but a testament to the authenticity and craftsmanship of each item.

We reserve the right to modify product information, discontinue products, or adjust prices at any time without prior notice.

Ordering and Payment

Placing an Order

By placing an order, you confirm that the information provided is accurate and that you are authorized to use the payment method selected. All orders are subject to acceptance and availability.

Payment

Payments are processed securely through trusted third-party gateways. We accept major credit cards, PayPal, and other payment options listed at checkout.

Zevantrilo does not store any credit card information.

Shipping and Delivery

We offer worldwide shipping with trusted logistics partners. Shipping times and costs will be clearly stated at checkout.

Please note:

Delivery times may vary based on location and customs clearance.
You are responsible for providing accurate delivery details.
Zevantrilo is not liable for delays caused by events beyond our control.

Returns and Cancellations

Returns

We accept returns within 14 days of delivery for unused items in their original condition. Custom-made or commissioned rugs are non-returnable unless faulty.

To initiate a return, contact contact@zevantrilo.com with your order details.

Cancellations

Orders can be cancelled before dispatch. Once shipped, the standard return process applies.

Authenticity Guarantee

Every rug purchased from Zevantrilo comes with a certificate of authenticity. We work directly with trusted artisans and suppliers to ensure the genuine provenance and high-quality craftsmanship of all products.

Intellectual Property

All content on the Site — including images, text, designs, and logos — is the property of Zevantrilo or its content providers and is protected by Australian and international copyright laws.

You may not use, reproduce, or distribute any content without written permission from Zevantrilo.

Limitation of Liability

To the fullest extent permitted by law, Zevantrilo shall not be liable for:

Any indirect, incidental, or consequential damages arising from your use of the Site or purchase of products.
Delays or failures in performance due to events beyond our reasonable control.

Nothing in these Terms excludes or limits your statutory rights under the Australian Consumer Law.

Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be resolved in the courts of New South Wales.

Changes to the Terms

We may update these Terms from time to time. Changes will be posted on this page, and your continued use of the Site constitutes acceptance of the updated Terms.

Contact Us

For any questions about these Terms, please contact:

Zevantrilo Rugs & Heritage
203-207 Elizabeth Street, Sydney NSW 2000, Australia
Phone: +61 2 7908 6125
Email: contact@zevantrilo.com

Last updated: 29.05.2025